Privacy Policy

This Privacy Policy ("Policy") is issued by svip5 ("svip5", "we", "us", or "our"), the operator of the online gaming and sports betting platform at svip5.lat. It describes how svip5 collects, uses, stores, shares, and protects the personal data of users ("you", "User", or "Player") who access or use our Platform.

svip5 takes privacy seriously. We operate in compliance with applicable international data protection standards and the principles of the Malaysian Personal Data Protection Act 2010 ("PDPA") where relevant to our processing activities involving Malaysian users.

By registering an account on svip5, depositing funds, placing bets, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any aspect of this Policy, you should not access or continue to use the Platform.

The following terms carry the meanings set out below throughout this Policy:

svip5 collects the following categories of personal data from Users:

svip5 does not intentionally collect sensitive categories of personal data (such as health information, racial or ethnic origin, or religious beliefs) unless such information is voluntarily provided in the context of a responsible gambling self-declaration or a customer support interaction where it is directly relevant.

svip5 collects personal data through the following means:

• Direct interactions: Data you provide when completing our registration form, submitting KYC documents, making deposits or withdrawals, or contacting our support team;
• Automated technologies: Technical data collected automatically via cookies, session tracking, server logs, and analytics tools when you access the Platform;
• Payment providers: Confirmation data returned by payment processors including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency networks following deposit or withdrawal transactions;
• Identity verification providers: Results and flagging data returned by third-party KYC and AML screening services used to verify identity and check against sanctions and PEP lists;
• Third-party analytics: Aggregated behavioural and traffic data from analytics partners to help us improve platform performance and user experience.

svip5 relies on the following lawful bases for processing your personal data:

• Contractual necessity: Processing required to fulfil our obligations under the Player Account Agreement — including account management, payment processing, game delivery, and withdrawal administration;
• Legal obligation: Processing required to comply with applicable AML regulations, KYC requirements, tax reporting obligations, and responses to lawful regulatory or law enforcement requests;
• Legitimate interests: Processing for fraud prevention, security monitoring, platform analytics, responsible gambling monitoring, and customer satisfaction improvement — where such interests are not overridden by your privacy rights;
• Consent: Processing for optional marketing communications and certain non-essential cookies, where you have provided explicit consent which you may withdraw at any time.

svip5 uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and securing your Player Account, including login authentication and two-factor verification;
• Identity and age verification: Confirming that you are at least 21 years of age and that your identity matches the information provided at registration, in compliance with our age restriction policy;
• Payment processing: Processing deposits via Touch 'n Go eWallet, Boost, DuitNow, FPX, and all other supported Malaysian payment methods, and processing withdrawal requests to your registered bank or e-wallet;
• AML and fraud prevention: Screening transactions against sanctions lists, monitoring for unusual account activity, and fulfilling our obligations under applicable anti-money laundering regulations;
• Responsible gambling: Monitoring gaming behaviour for indicators of problem gambling and applying player protection measures including deposit limits, cool-off periods, and self-exclusion where appropriate;
• Customer support: Responding to your queries, complaints, and requests through live chat and email support channels;
• Platform improvement: Analysing aggregated usage data to improve game performance, payment flow efficiency, and overall user experience on the Platform;
• Legal and regulatory compliance: Retaining records as required by law and responding to lawful requests from regulatory and law enforcement authorities;
• Marketing communications (where consented): Sending you promotional offers, bonus notifications, and platform updates via email or SMS if you have opted in to such communications.

svip5 may disclose your personal data to the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment service providers: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX gateways, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency network processors — solely for the purpose of executing deposit and withdrawal transactions;
• Identity verification services: Third-party KYC and AML providers engaged to perform document verification, biometric checks, and sanctions screening;
• Game software providers: Licensed game content providers who may process limited technical data (session tokens, game results) to deliver game functionality — these providers do not receive your identity or financial data;
• Regulatory and law enforcement authorities: Where svip5 is legally obliged to disclose data in response to a valid court order, regulatory demand, or law enforcement request;
• Professional advisers: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations;
• Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity, subject to equivalent privacy protections and prior notice.

All third-party data processors engaged by svip5 are contractually required to process your data only on our documented instructions, to maintain appropriate security standards, and to comply with applicable data protection law.

svip5 retains personal data for the following periods:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Data subject to active legal, regulatory, or dispute proceedings will be retained until those proceedings are fully concluded.

svip5 uses cookies and similar tracking technologies to operate the Platform, maintain session security, and improve the user experience. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without rendering the Platform unusable.
• Performance cookies: Used to collect anonymised data about how users interact with the Platform — such as which pages are visited most frequently and where errors occur. This data helps us improve the Platform over time.
• Functional cookies: Used to remember your preferences, such as language settings and display configurations, to provide a more personalised experience.
• Analytics cookies: Placed by analytics service providers to help svip5 understand traffic patterns and user behaviour at an aggregated, anonymised level.

You may manage non-essential cookies through your browser settings. Disabling cookies may affect certain Platform functions. Detailed cookie preferences can be managed via the cookie settings panel available on the Platform.

svip5 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the Platform;
• AES-256 encryption at rest for stored personal data and payment records;
• Two-factor authentication (2FA) available on all Player Accounts;
• Role-based access controls restricting employee access to personal data on a strict need-to-know basis;
• Regular penetration testing and vulnerability assessments by independent security professionals;
• 24/7 security monitoring with automated anomaly detection and incident response procedures;
• Segregated payment data storage — financial data is stored in isolated, access-controlled environments separate from general operational systems.

Subject to applicable law and any overriding legal obligations held by svip5, you hold the following rights in respect of your personal data:

• Right of Access: You may request a copy of the personal data svip5 holds about you, together with information about how it is being used;
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held by svip5;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Restrict Processing: You may request that svip5 limit the processing of your data in certain circumstances, for example while a correction request is being assessed;
• Right to Data Portability: Where processing is based on consent or contract and is carried out by automated means, you may request your data in a structured, machine-readable format;
• Right to Object: You may object to processing based on legitimate interests, including profiling for marketing purposes;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact our Data Protection team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receipt. Identity verification may be required before we action your request.

svip5 is strictly an adult platform for persons aged 21 years and above. We do not knowingly collect or process the personal data of individuals under the age of 21 for the purposes of providing gaming services.

Where svip5 becomes aware or reasonably suspects that personal data belonging to a person under the age of 21 has been collected, we will:

• Immediately suspend the associated Account pending investigation;
• Delete the minor's personal data from our active systems within 30 days, subject to any legal retention requirements;
• Return any deposited funds to the original payment source following appropriate verification;
• Void any wagers placed during the period of underage access.

If you believe that a person under 21 has accessed or registered on the svip5 Platform, please contact us immediately at [email protected].

svip5 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When material changes are made — including modifications to the categories of data collected, the purposes for which it is used, or the rights available to Users — registered Users will be notified by email at least 14 days before the revised Policy takes effect.

Minor updates, including typographical corrections and clarifications that do not alter the substantive effect of any clause, may be made without prior notice. The current version of this Policy, including the effective date, is always available on this page. We recommend that you review this page periodically.

Your continued use of the Platform after the effective date of a revised Policy constitutes your acceptance of the updated terms.

For any questions, concerns, or requests relating to this Privacy Policy or to your personal data held by svip5, please contact our Data Protection team using the details below:

• Email: [email protected]
• Subject line for data rights requests: "Data Rights Request"
• Subject line for data breach reports: "Privacy Concern"
• Support availability: 24 hours a day, 7 days a week
• Response time: Acknowledged within 24 hours; substantive response within 30 calendar days

We are committed to resolving all privacy-related queries promptly and transparently. If you remain dissatisfied after contacting us, you may have the right to lodge a complaint with a relevant data protection supervisory authority in your jurisdiction.